You give me an hour. I'll do a lot of listening, then give you actionable recommendations...and maybe even a bit of inspiration.
What you are saying, where, how and how often? Do you have multiple audience segments? Are you sending targeted messages?
What's your overall game plan for growing awareness, acquiring new members/donors/clients, increasing usage and retention?
How do you know what's working and what isn't? Do you have tracking mechanisms in place? How often are your reviewing reports?
How do you promote your products, services, or brand? (ex: website, emails, brochure) Are they consistent and provide a memorable experience?
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